Shipping policy

Welcome to MILA POLLY. ✨

We are committed to providing a smooth, reliable, and enjoyable shopping experience from the moment you place your order until it arrives at your doorstep. Please review our Shipping Policy below for information about order processing, shipping methods, tracking, and delivery.

📦 Order Processing

After your order has been successfully placed and payment has been confirmed, our fulfillment team will carefully prepare your items for shipment.

Processing Time

1–3 Business Days

  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Orders placed outside business hours will be processed on the next available business day.
  • During holidays, promotions, or peak shopping periods, processing times may be slightly extended.

Every order is carefully inspected and packaged before shipment to ensure product quality and order accuracy.

🚚 Shipping Methods & Rates

We currently offer Domestic Shipping within the United States.

Shipping Method Order Amount Shipping Fee
Standard Shipping $0.00 – $64.99 $8.00
Free Shipping $65.00+ FREE
Expedited Shipping $0.00 – $99.99 $18.00
Free Expedited Shipping $100.00+ FREE

Shipping fees are automatically calculated and displayed during checkout.

⏱️ Estimated Delivery Time

📦 Standard Shipping

Estimated delivery time:

7–15 Business Days

🚀 Expedited Shipping

Estimated delivery time:

6–10 Business Days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, and other circumstances beyond our control.

🔎 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Tracking updates usually become available within 24–48 hours after the carrier receives and scans your package.

If you have any questions regarding your shipment, please contact our Customer Support Team.

📧 vip@milapolly.com

📝 Shipping Information

To help ensure successful delivery, please note:

  • Please carefully check your shipping address before completing your order.
  • Shipping addresses cannot be changed after an order enters processing.
  • Orders containing multiple items may be shipped separately depending on inventory availability.
  • Shipping carriers are selected based on destination and service availability.
  • We currently do not ship to APO, FPO, or DPO military addresses.

⚠️ Shipping Delays

Although we work hard to process and deliver every order promptly, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Transportation disruptions
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete shipping information
  • Unexpected carrier delays

We sincerely appreciate your patience and understanding.

📦 Lost or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

  • Order Number
  • Photos of the shipping package
  • Photos of the shipping label
  • Photos of the damaged item (if applicable)

Our Customer Support Team will review your request and work with you to find the best solution.

🏡 Business Address

The address below is provided for business correspondence only and is not our return warehouse.

Please contact our Customer Support Team before returning any merchandise to receive the correct return instructions and return address.

MILA POLLY

📧 vip@milapolly.com

📍 6538 Avenue I
Houston, TX 77011
United States

Business Correspondence Only – Not a Return Address

💌 Contact Us

If you have any questions regarding shipping or delivery, please contact us:

📧 vip@milapolly.com

Our Customer Support Team typically responds within 24–48 business hours (Monday–Friday).

Thank you for choosing MILA POLLY. 💕

We appreciate your trust and support and are dedicated to creating a beautiful, simple, and worry-free shopping experience for every customer. ✨