Refund policy

At MILA POLLY, customer satisfaction is our priority. We want every customer to feel confident and happy with their purchase. If you are not completely satisfied with your order, we are here to help.

Please review our Return & Refund Policy below before submitting a return request.

Return Window

We accept eligible return requests within 30 days from the date your order is delivered.

To qualify for a return, items must meet the following requirements:

  • Must be unworn, unused, and unwashed
  • Must be returned in original condition
  • Must include all original tags attached
  • Must be free of stains, makeup, perfume, odors, pet hair, or any signs of use
  • Must be returned with original packaging whenever possible

Items that do not meet these requirements may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Underwear & Lingerie
  • Swimwear with hygiene liner removed
  • Earrings
  • Personalized or custom-made products
  • Beauty accessories
  • Items damaged due to misuse, improper care, or normal wear

How to Request a Return

Before returning any item, please contact our Customer Support Team for approval.

Customer Support Email

📧 vip@milapolly.com

To help us process your request faster, please include:

  • Order Number
  • Full Name
  • Email Address
  • Item(s) you would like to return
  • Reason for the return
  • Photos of the item (if damaged, defective, or incorrect)

After your return request has been reviewed and approved, we will provide the correct return instructions and return address.

Please do not send returns without prior authorization. Unauthorized returns may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is caused by:

  • Incorrect item received
  • Damaged item upon arrival
  • Confirmed manufacturing defect

Original shipping fees are non-refundable.

For your protection, we recommend using a shipping service with tracking information.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.

Please provide:

  • Order Number
  • Photos of the product
  • Photos of the shipping package
  • Photos of the shipping label

Our Customer Support Team will review your request and provide the best possible solution.

Refund Process

Once your returned item has been received and inspected, we will notify you of the result by email.

If your return is approved:

  • Your refund will be issued to the original payment method.
  • Refunds are usually processed within 5–10 business days.
  • Additional processing time may be required by your bank or payment provider.

Order Cancellation

Orders may be canceled within 12 hours after being placed.

Once an order has entered processing or has already been shipped, cancellation requests can no longer be accepted.

Additional Information

Please note:

  • All returns require approval from our Customer Support Team.
  • Unauthorized returns may be refused.
  • Items showing signs of wear, washing, alteration, or damage are not eligible for refunds.
  • Please package returned items securely to prevent damage during transit.
  • MILA POLLY reserves the right to refuse returns that do not meet the requirements of this policy.

Return Address

The address below is provided for business correspondence only and is not our return warehouse.

Please contact our Customer Support Team before returning any merchandise to receive the correct return instructions and return address.

MILA POLLY

📧 vip@milapolly.com

📍 6538 Avenue I
Houston, TX 77011
United States

Business Correspondence Only – Not a Return Address

Contact Us

If you have any questions regarding returns or refunds, please contact us:

📧 vip@milapolly.com

Our Customer Support Team typically responds within 24–48 business hours (Monday–Friday).

Thank you for choosing MILA POLLY. 💕

We appreciate your trust and support. Our goal is to provide stylish fashion, reliable service, and a smooth shopping experience for every customer. ✨